Terms & Conditions
Terms and Conditions for using Bell-Man and other Policy
Return & Refund Policy
1. We want you to be happy with your purchase.
If you receive a defective or unsatisfactory product, please contact the supplier within 7 days of purchase.
The supplier's contact information can be found on the product delivery information or in the Item section of the related page on the Bell-Man website.
2. To return a product, please follow these steps:
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Put the delivered product in a new box along with the contents of the box sent by the company. Please send it in its original condition with all original packaging and accessories as possible.
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Send it to the consignee of the company at the designated courier.
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The Supplier will exchange the product for a new one as soon as possible.
3. Additional policy:
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Products must be returned in their original condition, with all original packaging and accessories.
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Products that have been used or damaged will not be accepted for return.
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Refunds will be issued to the original form of payment.
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Please allow 1-2 weeks for processing refunds.
We hope that you are happy with your purchase.
However, if you have any questions or concerns, and if you are not satisfied with the supplier's processing, please do not hesitate to contact us.
Cancelation Policy
You can cancel your order at any time before it has been shipped.
To cancel your order,
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please contact us and provide your item code.
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We will then process your cancellation
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and send you a confirmation email.
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Once your order has been shipped, you can no longer cancel it.
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However, you may be able to return the product for a refund within 7 days of purchase.
We hope that you are happy with your purchase.
However, if you have any questions or concerns, please do not hesitate to contact us.
Terms and Conditions
Introduction
Welcome to Bell-Man.com!
Please read these terms and conditions carefully before using our services.
By using Bell-Man.com, you agree to be bound by these terms and conditions.
Service Description
Bell-Man.com provides four main services:
1, Concierge service
2, Membership Service
3, Purchase & Sale Service
4, Private Taxi Service
Eligibility
To use our services, you must be at least 18 years old and have the legal authority to enter into agreements and to use the services offered by Bell-Man.com.
Payment
Payment for our services is due at the time of user's agreement.
Cancellation Policy
Please note each Service Cancellation Policy at each Service page
Privacy Policy
Our privacy policy can be found on our website and governs the collection, use, and disclosure of your personal information.
Modification of Terms and Conditions
Bell-Man.com reserves the right to modify these terms and conditions at any time. Your continued use of our services after any such changes constitutes your acceptance of the new terms and conditions.
Chapter 1: General Provisions
Article 1 (Purpose)
The aim of these terms and conditions is to establish a clear understanding of the rights and responsibilities between Bell-Man and our valued customers. These terms cover various procedures and essential aspects regarding the use of our services and the homepage provided by Bell-Man Meta (referred to as "the company").
Article 2 (Definition of Terms)
The definitions of key terms used in these Terms and Conditions are as follows, except where otherwise defined in these Terms and Conditions or clearly interpreted differently in context.
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"Bell-Man Membership": Refers to a customer who has subscribed to Bell-Man's Member service through the website www.bell-man.com, following the subscription procedure outlined in this agreement, granting them the right to use Membership services.
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"Membership ID" or "Account ID": Refers to the unique code issued by the company to the customer, allowing them to access and utilize the Bell-Man Membership service.
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"Bell-Man homepage": Refers to the company's website, accessible through PC and mobile apps, where customers can avail themselves of various Bell-Man services.
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"Bell-Man Services": Encompasses a range of customer service programs provided by the Company, including Concierge Services, Membership, Purchase & Sale, and Private Taxi Services.
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"Partner": refers to third party experts and vendors authorized through the Company to provide services to Customers under certain conditions and methods.
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"Expert": Denotes a third-party service provider operating under predetermined conditions and methods, with service usage governed by consultant conditions.
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"Supplier": Denotes a third-party service provider operating under predetermined conditions and methods for the purchase and use of the Products
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"Account": Refers to the customer's entitlement to use products or services related to the company's condominiums (including resorts) and golf offerings.
Article 3 (Amendments and Precedence)
Specification, explanation and revision of terms and conditions, etc.
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These terms and conditions become effective when they are posted on the Bell-Man homepage screen or notified and explained to customers by other means, and when users who agree to them sign up for Member or Membership services.
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The company seeks confirmation that the customer agrees to these terms and conditions.
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These Terms and Conditions may be amended from time to time to the extent that they do not violate relevant laws and regulations.
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The company may have separate terms or conditions for each service within the provided service, or use policy, and these terms and conditions take precedence.
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Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the guidelines set forth by the Fair Trade Commission and other commercial practices.
Article 4
Subscribing customers can use their Account ID to purchase products or services designated by the company.
The services provided to subscribing customers may be changed according to the company's business policy or circumstances.
Chapter 2: Membership Service Subscription and Account ID
Article 5 (Types and Rights by Subscription Customer Type)
We offer different types of memberships, including Resort & Condo Members, Residence for Seniors Members, and Resort & Golf Members. By signing up for Membership, customers are granted the right to utilize our services through their Account ID.
Article 6 (Subscription to Membership Service and Subscriber Rights)
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Membership service subscription is conveniently available through the Bell-Man website.
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Customers interested in signing up must fill in the required information in the provided subscription form, including the "Provision and Use Agreement," expressing their agreement.
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Membership ID (ID): The email address registered by the subscribing customer for identification and service use.
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Account ID: The unique ID for accessing membership services.
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Subscribing customers possess the right to reserve and pay for products (services) and utilize all provided services.
Article 7 (Use and Management of Account ID)
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Subscribing customers must present their Account ID to the company for smooth access to Bell-Man services.
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Customers who sign up for Membership can only use their Account ID for personal purposes and are not allowed to lend or use it as collateral for third parties.
Article 8: Account Withdrawal and Loss of Qualification
Subscribing customers have the option to request withdrawal of their account from the company at any time.
If a subscribed customer falls under any of the following circumstances, the company may notify the customer and restrict or suspend their qualifications
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Registering false information or assuming someone else's identity during account registration.
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Engaging in fraudulent use or other deceptive methods or purposes using the account ID.
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Threatening the electronic transaction order by violating relevant laws, such as unreasonably interfering with other customers' use of the Bell-Man website or engaging in information theft.
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Using Bell-Man's name unlawfully or engaging in activities that violate the law.
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Utilizing the Bell-Man homepage for actions that contravene public order, morals prohibited by law, or these Terms and Conditions.
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Engaging in business activities, such as selling or transferring accommodation vouchers for a fee through online trading platforms.
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Violating the subscriber's obligations as stipulated in these terms and conditions or intentionally disrupting the operation of Bell-Man services.
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When the company determines it is necessary to restrict the provision of Bell-Man services to a subscribed customer based on reasonable judgment.
Article 9 (Changes in Personal Information of Membership Customers)
If there is any change in the personal information provided to the company, the subscribed customer must notify the company of the change and details without delay, and the company does not bear any responsibility for damages caused by not notifying it.
Article 10 (Use and Provision of Personal Information)
The company provides the collected personal information only to those specified in the 'Personal Information Handling Policy' and uses it only within the scope of the stated purpose.
In the case of each of the following subparagraphs, the customer's personal information may be used for purposes other than the intended purpose or provided to a third party, except when there is a risk of unreasonably infringing on the interests of subscribing customers or third parties.
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When it is necessary for statistical writing activities and academic research, etc., when a specific individual is processed and provided in an unrecognizable form
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If there is an unavoidable reason required by law or by law
Article 11 (Period of Retention and Use of Personal Information)
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In principle, the collected personal information of subscribing customers is destroyed without delay when the purpose of collection or provision is achieved. However, all or part of the member's personal information collected for handling customer requests and after-sales service may be retained for 30 days after account withdrawal.
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Notwithstanding Paragraph 1, if it is necessary to retain for a certain period of time as follows in accordance with the provisions of relevant laws and regulations such as the Commercial Act and the ‘Consumer Protection Act in Electronic Commerce, etc.’, customers for the period stipulated by the relevant laws or for the period specified in the following subparagraphs. information may be retained.
Article 12 (Members' Rights for Personal Information Protection)
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Customers may withdraw their consent to the provision and use of personal information in relation to these terms and conditions by withdrawing from their account.
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Customers may request access to their personal information to the person in charge of personal information protection notified by the company or affiliates, and if there is an error in their personal information, they may directly process it through the service homepage or request corrections
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The company and its affiliates shall take necessary measures without delay when they receive a request for consent withdrawal, viewing, and correction from a customer.
Chapter 3: Bell-Man Homepage
Article 13 (Overview of Bell-Man Service Homepage)
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Customers may withdraw their consent to the provision and use of personal information in relation to these terms and conditions by withdrawing from their account.
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Customers may request access to their personal information to the person in charge of personal information protection notified by the company or affiliates, and if there is an error in their personal information, they may directly process it through the service homepage or request corrections
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The company and its affiliates shall take necessary measures without delay when they receive a request for consent withdrawal, viewing, and correction from a customer.
Article 14 (Use of Bell-Man Service Homepage)
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Sign up and account
Provision of all information related to Bell-Man service, such as changes in customer personal information
Other tasks determined by the company -
In accordance with these terms and conditions, the company provides the website service after the customer signs up.
Article 15 (Suspension of Bell-Man Homepage Service)
1. The company may restrict or suspend all or part of the homepage service in the following cases.
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In the event of unavoidable reasons such as inspection, repair, replacement, breakdown of information and communication facilities such as computers, or loss of communication
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In the event that telecommunications service is suspended by a telecommunications service provider stipulated in the Telecommunications Business Act
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If there is a disruption in normal service use due to power outages, failures in all facilities, or congestion in usage, etc.
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If the service cannot be maintained due to various circumstances of the company, such as the termination of the contract with the Bell-Man service homepage service provider, etc.
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In case of force majeure such as other national emergencies or natural disasters
2. When the company intends to limit or suspend the use of the service pursuant to the provisions of paragraph 1 of this article, the reason and limitation period will be notified to the customer in advance by e-mail or posting on the website. However, in case of urgency, it may be notified later.
3. Except for cases of intentional or gross negligence on the part of the company, the company does not compensate for damages suffered by the customer or a third party due to the suspension of service provision due to the reasons in paragraph 1.
Article 16 (Account ID)
The company provides the customer's Account ID so that the customer can smoothly use the Bell-Man website and the service website of affiliates specified in these terms and conditions.
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Customers are responsible for managing their Account ID and password, and customers must not disclose or use their ID and password to a third party.
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If a customer recognizes that their ID and password are stolen or used by a third party, they must immediately notify the company and follow the instructions.
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The company is not liable for any damages caused by the theft of the customer's ID and password.
Article 17 (Attribution of Copyright and Restrictions on Use)
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Copyright and other intellectual property rights for the works created by the company belong to the company.
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The customer cannot use the information obtained by using the Bell-Man website for commercial purposes or have a third party use it by copying, transmitting, publishing, distributing, broadcasting or other methods without prior consent from the company.
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The customer has the right and responsibility for the contents of the posts posted on the Bell-Man website by the customer. Therefore, civil and criminal responsibilities arising from infringement of other people's copyrights by the customer's posts must be fully borne by the customer.
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The company reserves the right to edit or move the postings posted by the customer within the scope of not harming the identity of the postings, and in the following cases, the postings may be deleted without prior notice.
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If you post a post that violates these terms or is deemed commercial, illegal, obscene, or vulgar
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In the case of content that damages the reputation of other customers or third parties by slandering or slandering them
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If the posting period specified by the company is exceeded
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If the content is deemed to be in violation of public order and morals or related to criminal activity
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In the case of content that infringes the copyright or other rights of a third party
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Posts posted by un-subscribers
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In case of violation of other related laws
Article 18 (Company's obligations)
The company is committed to diligently exercising its rights and fulfilling its obligations as prescribed by the law and these terms and conditions.
The company respects the privacy of its customers and does not disclose or distribute their personal information to third parties without the customer's consent. However, in exceptional circumstances, such as requests from state agencies in accordance with relevant laws like the Framework Act on Telecommunications, for criminal investigation purposes, or by the Information Communication Ethics Committee, or as required by other related laws and procedures, the company may be obligated to disclose information.
Article 19 (Obligations of customers as bell-Man service subscribers)
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Customers must comply with matters notified by the company, such as related laws, the provisions of these terms and conditions, user guides and precautions, and must not engage in any other act that interferes with the company's business.
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Customers cannot engage in any commercial activities using the Bell-Man service without prior consent from the company.
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The customer cannot copy, reproduce, change, translate, publish, broadcast, or otherwise use the information obtained using the service without prior consent from the company, or provide it to others.
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Customers must not engage in any of the following acts.
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False information when applying or changing
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Use of other people's information
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Illegal use of another customer's ID
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Infringement of rights of the company and other third parties, such as intellectual property rights, ownership and trade secrets
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Acts for the purpose of criminal acts or related to other criminal acts
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Acts that defame or insult others
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An act of distributing or posting hacking or company-prohibited information (computer programs, viruses, etc.)
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Disclosing or posting obscene or violent words or texts, images, sounds, or other information that is against public order and morals on the company's website
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An act of transmitting or posting certain contents, such as advertising information, against the will of others
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Any act that may interfere with or give a risk to the stable operation of the service
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An act of arbitrarily stealing a member's post and posting it on another site or causing confusion in the company's operation
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Acts that harm public order, morals, or other social order
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Other illegal or unfair acts
Article 20 (Exemption)
If the Bell-Man service homepage and other websites (including the service homepage) are connected through various links (e.g., the subject of the link includes text, pictures, and moving images), the company shall not be responsible for all transactions between the member and the website. We do not take any responsibility for your transactions.
Article 21 (Resolving disputes related to the use of Bell-Man website service)
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The company operates a call center for legitimate opinions or complaints raised by customers.
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If the company recognizes that the opinions or complaints raised by the prescribed procedure from the customer are legitimate, it will be processed through appropriate procedures. However, if processing takes a certain period of time, the reason and processing schedule will be immediately notified to the member.
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Disputes between the company and customers may be subject to mediation by the Electronic Commerce Dispute Mediation Committee established in accordance with the Framework Act on Electronic Documents and Electronic Commerce.
Chapter 4: Purchase of Goods or Services
Article 22 (Purchase Request)
Customers who have subscribed to the "Bell-Man Homepage" apply for purchase of goods or services (hereinafter referred to as 'goods, etc.') by the following methods on the "Bell-Man Homepage", and the "bell-Man Homepage" When a customer applies for purchase, each of the following information must be provided in an easy-to-understand manner.
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Search and select goods, etc.
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Enter name, address, phone number, e-mail address (or mobile phone number), etc.
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Confirmation of contents related to the burden of expenses, such as the contents of the terms and conditions and services for which the right to withdraw subscription is limited
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Indicate that you agree to these terms and conditions and confirm or reject the items in item 3 above (e.g., mouse click)
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Consent to request for purchase of goods, etc. and confirmation thereof or confirmation of "Bell-Man website"
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Choice of payment method
Article 23 (Establishment of Contract)
The company may not accept a purchase request if it falls under any of the following subparagraphs.
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The purchase contract between the company and the customer is deemed to have been concluded at the time when the company's acceptance of the purchase request (reaches the subscriber in the form of acknowledgment notice, by email or Line or SMS)
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The company's declaration of intention to accept through the "Bell-Man website" must include information on confirmation of the customer's purchase request, sales availability, correctio
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When a purchaser or Applier is the minor
If there is falsehood, omission, or typo in the application details
When a minor purchases goods and services prohibited by the Juvenile Protection Act, such as cigarettes and alcohol
Article 24 (Payment method)
Payment for goods purchased on the "Bell-Man website" can be made by one of the following methods. However, "Bell-Man Homepage" cannot collect any nominal fee in addition to the price of goods, etc. for the customer's payment method.
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Various card payments such as prepaid cards, debit cards, and credit cards
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Bank Transfer or Prompt Pay
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QR Code payment
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Payment by gift certificates that have been contracted with the company or recognized by the company
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Visit payment
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Payments by other electronic payment methods, etc.
Article 25 (Receipt Confirmation Notice)
In the case of a customer's purchase request, the company notifies the customer of receipt through the "Bell-Man website".
Article 26 (Supply of goods, etc.)
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Suppliers take appropriate measures to ensure that customers can check the supply process and progress, unless there is a separate agreement with the customer regarding the supply timing of goods, etc. However, for the supply of intangible goods such as travel products and expert consultants, the applicable terms and conditions are issued on the website page of the product and can be used without problems.
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Suppliers specify the shipping method, the person responsible for the shipping cost by method, and the delivery period by method for the goods purchased by the customer through the "Bell-Man website".
Article 27 (Refund & Return Policy for Product)
If you receive a defective or unsatisfactory product, please contact the supplier within 7 days of purchase.
The supplier's contact information can be found on the product delivery information or in the Item section of the related page on the Bell-Man website.
1. To return a product, please follow these steps:
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Put the delivered product in a new box along with the contents of the box sent by the company. Please send it in its original condition with all original packaging and accessories as possible.
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Send it to the consignee of the company at the designated courier.
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The Supplier will exchange the product for a new one as soon as possible.
2. Additional policy:
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Products must be returned in their original condition, with all original packaging and accessories.
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Products that have been used or damaged will not be accepted for return.
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Refunds will be issued to the original form of payment.
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Please allow 1-2 weeks for processing refunds.
We hope that you are happy with your purchase.
However, if you have any questions or concerns, and if you are not satisfied with the supplier's processing, please do not hesitate to contact us.
Article 28 (Cancelation of Product)
You can cancel your order at any time before it has been shipped.
To cancel your order,
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please contact us and provide your item code.
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We will then process your cancellation
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and send you a confirmation email.
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Once your order has been shipped, you can no longer cancel it.
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However, you may be able to return the product for a refund within 7 days of purchase.
Chapter 5: Membership Projects
Article 30 (Terms and Conditions of membership Program)
There are main programs for Membership project
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Membership Resort & Condominium
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Residence for Seniors
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Program for Resort & Golf C.C
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Stable Income & Investment
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Business for Sale
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Auction Info to Invest
Please read each "Terms and Conditions" carefully before applying for any program.
Chapter 6: Miscellaneous
Article 30 (Termination of Bell-Man Service)
Any Members can ask the Cancellation of subscription, but must follow to each program's "Terms and Conditions"
Article 31 (Disclaimer)
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The company does not bear any responsibility for the contents, such as the accuracy and reliability of the information, data, and facts posted by the customer on the service, and the customer uses the service at his or her own risk, and the data posted or transmitted using the service Customers are fully responsible for any damages or disadvantages in relation to the selection of materials or the use of other services.
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In violation of company regulations, we do not bear any responsibility in relation to product transactions through the service between customers or between customers and a third party, and we do not bear any responsibility for the profits that customers expect in relation to the use of the service.
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If the company is liable to a member or a third party due to the customer's violation of these terms and conditions, and damages are caused to the company, the member who violates these terms and conditions shall compensate the company for all damages. and indemnify the company from such damages. In the case of a corporate member, the corporation and its employees must jointly compensate for all damages to the company.
Article 32 (Governing Law and Agreement Jurisdiction)
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Matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by Thailand-related laws and commercial practices.
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All disputes and lawsuits related to the use of the service under these terms and conditions will be filed with the competent court in Bangkok, Thailand.
These terms and conditions are effective from June 26, 2023.
If you have any questions or concerns about these terms and conditions, please contact us at user@bell-man.com.
Privacy Policy
We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this website (bell-man.com) and all of bell-man platform. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes in accordance with applicable law.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our website.
Details of transactions you carry out through our website and of the fulfilment of your orders.
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
When you make a booking on our website, we need to pass on the personal information you have provided to the transportation service providers. We only pass on the essential information they would need to provide the service.
All communication between our server and your computer is encrypted using SSL technology. To check that your browser is using the secure server, ensure that a small padlock icon on the lower part of your browser window is visible. When it is in the 'locked' position, it means that your transaction is secure. These security features are only activated for pages where you can view and submit your request or confirm your quote by providing your credit card number.
We do not collect or store your credit card information. Your credit card information is collected, processed and securely stored by our payment processing partner. You can read their privacy policy by following each their own website.
Cookies Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Uses made of the information
We use information held about you in the following ways:
To facilitate the transfer bookings by disclosing your personal data to a transportation service provider when you book a transfer using this website.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will contact you by electronic means (e-mail or SMS) with information and feedback surveys about the services you have booked.
If you do not want us to use your data in this way, you should express this in your marketing preferences at the time that we collect this data from you, or if you wish to be subsequently removed from our list you may, at any time, notify us by email or clicking on the 'unsubscribe' link at the bottom of each email communication you receive from us.
Disclosure of your information
We will only disclose data in a way compatible with the purposes for which it was obtained. We may disclose your personal information to our agents, service providers, professional advisers and any member of our group.
We may also disclose your personal information to third parties:
In the event that we are involved in the sale or acquisition of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and their agents and professional advisers.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking engine terms and conditions of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Save as provided herein we do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you had requested.
Your rights
You have the right to ask us not to process your personal data for marketing purposes by email. Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have a right, subject to certain exemptions, to receive a copy of any data, which personally identifies you, held by us. We may charge you an administration fee to cover the cost of carrying out your request. You should email us with your Data Access Request by using the online contact form. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably assist us in fulfilling your request. You also have a right to have inaccuracies in the personal data we hold about you corrected. If you discover that we hold inaccurate personal information about you, you should update your correct information at your User page or send us your information by email.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Your continued use of our website after any change in this privacy policy will constitute your acceptance of such change.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be sent via email, or use 'Contact' form.
Managing cookies
It is up to you whether or not you allow cookies to be placed on your device, and you have control over whether or not to allow them.
What happens if I don't allow cookies?
If cookies aren't enabled on your device, your experience on the website may be limited. You may not have the opportunity to access various functionalities and features of the website.
How do I disable or enable cookies?
You will need to disable or enable cookies via your internet browser. For information on how to manage cookies on your tablet or mobile, please take a look at your device’s documentation, or online help files. Here is some info about how to manage cookies in your browser:
Google Chrome
• In the settings menu, select 'show advanced settings' at the bottom of the page
• Select the 'content settings' button in the privacy section
• The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.
Mozilla Firefox
• In the tools menu, select 'options'
• Select the privacy tab in the options box
• From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the box.
Internet Explorer 6+
• In the 'Tools' menu, select 'Internet options'
• Click on the 'privacy' tab
• You will see a 'privacy settings' slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.
Safari browser
• In the settings menu, select the 'preferences' option
• Open the privacy tab
• Select the option you want from the 'block cookies' section